logo Image

Privacy Policy

TAKENEZY (“TAKENEZY”, “we”, “us”, “our”) is a brand operated by SILVER BLOOM SERVICES PRIVATE LIMITED.

We respect your privacy and are committed to protecting the information you provide while using our website, applications, platforms and services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

By using TAKENEZY, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

Brand: TAKENEZY
Legal Entity: SILVER BLOOM SERVICES PRIVATE LIMITED
CIN: U79120WB2021PTC244942
Website: https://takenezy.com/

Registered Office:

G T Road, Uttar Ravindra Nagar,
Near KPS Mall, Hooghly, West Bengal – 712103, India

Email: takenezy@gmail.com
Phone: +91 98363 83252

2. INFORMATION WE COLLECT

Depending on the services you use, we may collect information such as:

Personal Information
  • Name;
  • Mobile number;
  • Email address;
  • Date of birth where required;
  • Gender where voluntarily provided;
  • Address;
  • Delivery address;
  • Billing information;
  • Identity/KYC information where legally required;
  • Account and login information.
Business Information

For B2B retailers, wholesalers, distributors and other business users, we may collect:

  • Business/firm name;
  • Business address;
  • GST information;
  • PAN or other tax information;
  • Business registration information;
  • Authorized-person details;
  • Bank/payment information;
  • Purchase and transaction history;
  • Delivery information;
  • Business documents required for verification.
Transaction Information

We may collect information relating to:

  • Orders;
  • Grocery purchases;
  • B2B purchases;
  • Travel/ticket bookings;
  • Recharge transactions;
  • Bill payments;
  • Service bookings;
  • Loan applications or referrals;
  • Investment-related transactions where applicable;
  • Refunds and cancellations;
  • Payment status and transaction references.
3. DEVICE & TECHNICAL INFORMATION

When you use TAKENEZY, certain technical information may be automatically collected, including:

  • IP address;
  • Device type;
  • Browser type;
  • Operating system;
  • App/device identifiers;
  • Approximate location;
  • Website activity;
  • Pages viewed;
  • Date and time of access;
  • Diagnostic and security information.

We may use cookies and similar technologies to improve functionality, security, analytics and user experience.

4. HOW WE USE YOUR INFORMATION

We may use information for legitimate business and service purposes, including:

  • Creating and managing your account;
  • Processing orders;
  • Delivering grocery products;
  • Managing B2B retailer and wholesale relationships;
  • Processing bookings;
  • Facilitating recharge and bill payments;
  • Facilitating eligible loan-related services;
  • Facilitating investment-related services;
  • Providing home and daily services;
  • Processing payments;
  • Processing refunds and cancellations;
  • Customer support;
  • Identity and business verification;
  • Fraud prevention;
  • Security;
  • Service improvement;
  • Analytics;
  • Personalization;
  • Sending service communications;
  • Sending promotional communications where permitted;
  • Complying with legal obligations; and
  • Protecting our rights and the rights of users.
5. B2B DATA

For B2B users, TAKENEZY may process business information to manage the retailer/wholesale ecosystem.

This may include order history, transaction values, retailer information, business documents, account activity, credit-related information where applicable, incentive information and communications.

We may use this information for account management, business analytics, fraud prevention, service improvement and legitimate commercial purposes.

6. FINANCIAL AND KYC INFORMATION

Certain services, particularly loan or investment-related services, may require additional information.

Where such services are provided through regulated financial institutions or other authorized third parties, the information may be collected or processed by those entities under their own applicable privacy policies and regulatory requirements.

TAKENEZY will process information only to the extent reasonably necessary for the applicable service, legal requirement or authorized business purpose.

Users should review the privacy disclosures of the relevant financial service provider before submitting sensitive information.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways, banks or other payment service providers.

Where payment processing is handled by a third party, that provider may process payment information in accordance with its own privacy policy and security standards.

TAKENEZY generally does not require users to share OTPs, PINs, passwords or CVVs with TAKENEZY personnel.

Never disclose confidential payment credentials to anyone claiming to represent TAKENEZY.

8. COOKIES

TAKENEZY may use cookies, pixels, SDKs and similar technologies.

These technologies may help us:

  • Remember preferences;
  • Keep users signed in;
  • Understand website usage;
  • Improve performance;
  • Detect security issues;
  • Analyze traffic; and
  • Provide relevant communications.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

9. HOW WE SHARE INFORMATION

We may share information where reasonably necessary with:

  • Employees and authorized personnel;
  • Technology/service providers;
  • Logistics and delivery partners;
  • Payment gateways;
  • Banks and financial institutions;
  • Loan/lending partners;
  • Investment/financial service providers;
  • Travel and ticketing operators;
  • Utility/biller service providers;
  • Home-service providers;
  • Cloud hosting and infrastructure providers;
  • Customer support providers;
  • Analytics and security providers;
  • Professional advisers;
  • Government authorities or law-enforcement agencies where legally required; and
  • Other authorized partners involved in delivering the requested service.

We do not intend to sell personal information merely as a commercial data product.

10. THIRD-PARTY SERVICES

TAKENEZY may contain links, integrations or services provided by third parties.

Third-party services may have separate privacy policies.

We encourage users to review those policies before providing personal information directly to third parties.

11. DATA SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no electronic system or method of internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

12. DATA RETENTION

We retain information for as long as reasonably necessary for:

  • Providing services;
  • Maintaining accounts;
  • Completing transactions;
  • Resolving disputes;
  • Preventing fraud;
  • Complying with legal, tax and regulatory requirements;
  • Enforcing agreements; and
  • Other legitimate business purposes.

Retention periods may differ depending on the nature of the information and service.

13. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights regarding your personal information, including:

  • Requesting access to certain information;
  • Requesting correction of inaccurate information;
  • Requesting deletion where legally permissible;
  • Withdrawing consent where processing is based on consent;
  • Requesting information about processing;
  • Opting out of certain promotional communications; and
  • Raising a privacy-related complaint.

Some information may need to be retained where required by law or necessary for legitimate purposes.

14. MARKETING COMMUNICATIONS

We may send service-related communications such as:

  • OTPs;
  • Transaction notifications;
  • Booking confirmations;
  • Order updates;
  • Payment notifications;
  • Security alerts;
  • Account notifications.

Where legally permitted and subject to applicable consent requirements, we may also send promotional communications.

You may opt out of promotional communications using the available unsubscribe/opt-out mechanism or by contacting us.

15. CHILDREN'S PRIVACY

TAKENEZY services are not intentionally directed toward children who are not legally capable of entering into applicable transactions.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information improperly, please contact us.

16. INTERNATIONAL DATA TRANSFERS

Certain technology or service providers may process information from locations outside your state or country where permitted by applicable law.

Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable legal and contractual requirements.

17. FRAUD AND SECURITY

We may process information to detect, prevent and investigate:

  • Fraud;
  • Account takeover;
  • Payment abuse;
  • Fake accounts;
  • Promotional abuse;
  • Unauthorized access;
  • Money laundering or other prohibited activity where applicable; and
  • Other security threats.

We may share information with competent authorities where required by law.

18. BUSINESS TRANSFERS

If the business, assets, platform or part of the Company is reorganized, merged, acquired or transferred, personal information may be transferred as part of the relevant transaction, subject to applicable law.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The updated version will be published on the TAKENEZY website with a revised “Last Updated” date.

We encourage users to review this page periodically.

20. GRIEVANCE / PRIVACY CONTACT

For privacy questions, requests or complaints, please contact:

TAKENEZY
SILVER BLOOM SERVICES PRIVATE LIMITED

Registered Office:
G T Road, Uttar Ravindra Nagar,
Near KPS Mall, Hooghly, West Bengal – 712103, India

Email: info@takenezy.com
Phone: +91 98363 83252

Please include sufficient information to help us identify your account or transaction when submitting a request.

21. CONSENT

By using TAKENEZY and providing information through our Platform, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law and the choices available to you.

© 2026 SILVER BLOOM SERVICES PRIVATE LIMITED. All Rights Reserved.