Welcome to TAKENEZY, a digital platform operated by SILVER BLOOM SERVICES PRIVATE LIMITED (“Company”, “TAKENEZY”, “we”, “us” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of the TAKENEZY website, applications, digital platforms, products and services, whether you use TAKENEZY as a consumer, retailer, distributor, wholesaler, agent, business partner or other authorized user.
By accessing, registering on, or using TAKENEZY, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use the platform or its services.
TAKENEZY is a multi-service digital platform intended to make everyday commerce and essential services more accessible through a single platform.
Our offerings may include:
The availability of any particular service may depend on your location, eligibility, service provider, inventory, business arrangement, regulatory requirements and other applicable conditions.
For these Terms:
“Customer” means any person who uses TAKENEZY for personal or consumer purposes.
“Business User” means a retailer, wholesaler, distributor, agent, merchant, business entity or other authorized commercial user.
“Retailer” means a business or individual authorized to purchase, distribute, sell or transact through TAKENEZY's B2B ecosystem.
“Service Provider” means an independent third-party company, financial institution, travel operator, utility provider, merchant, logistics provider, professional or other entity providing a particular service.
“Platform” means the TAKENEZY website, application, software, digital interface, systems and related services.
You must provide accurate and complete information while registering or using TAKENEZY.
You must:
Business users may be required to provide additional information such as business name, address, GST details, PAN, bank details, licenses, identity documents or other information necessary for verification.
TAKENEZY may refuse, suspend or terminate registration where information is incomplete, inaccurate, fraudulent or otherwise unacceptable.
TAKENEZY may provide a B2B grocery ecosystem connecting authorized retailers, wholesalers, distributors and other business participants.
TAKENEZY currently serves a retailer network of 6,000+ retailers, subject to ongoing expansion and verification.
B2B users acknowledge that:
Retailers and wholesale customers are responsible for providing correct delivery, billing and business information.
A retailer account is intended for legitimate business use.
Retailers shall not:
TAKENEZY reserves the right to suspend or terminate accounts involved in suspected fraud, abuse or violation of these Terms.
TAKENEZY may provide grocery and daily-need products to consumers.
Product descriptions, prices, availability, delivery timelines and promotional offers may vary.
Where permitted by applicable law, TAKENEZY may substitute or cancel unavailable products, subject to the applicable order/cancellation/refund policy.
Customers must inspect products at delivery and promptly report any shortage, damage, incorrect product or other delivery issue through the prescribed support channel.
Perishable products may be subject to special return and cancellation conditions.
TAKENEZY may facilitate booking of flights, buses, hotels, local transportation, tickets or other travel-related services through third-party service providers.
TAKENEZY may act as a technology platform, booking facilitator, agent or intermediary depending on the particular service.
The actual travel service may be provided by an independent airline, bus operator, hotel, travel company or other third party.
Users are responsible for:
Booking availability, fares and schedules may change until the booking is successfully confirmed.
Cancellation, refund and rescheduling are subject to the applicable service provider's rules and the terms displayed at the time of booking.
TAKENEZY is not responsible for delays, cancellations, schedule changes, denied boarding, operator failures or other events caused by the relevant third-party service provider, except to the extent required under applicable law.
TAKENEZY may facilitate mobile recharge, utility payments and other bill-payment services through applicable service providers and payment partners.
Users must verify the mobile number, account number, consumer number, operator, biller and payment amount before completing a transaction.
A successful payment submitted to a service provider may not always be reversible.
In case of failed, pending or delayed transactions, the transaction may be subject to reconciliation with the relevant service provider/payment partner.
Refunds, reversals and settlement timelines may therefore vary.
TAKENEZY may provide technology, referral, facilitation or access to loan-related services offered by third-party lenders or regulated financial partners.
TAKENEZY does not guarantee loan approval, loan amount, interest rate, tenure or disbursement unless expressly stated and legally permitted.
Loan approval and terms are determined by the relevant lender/financial institution based on its eligibility criteria, underwriting policies, applicable law and information provided by the applicant.
Users should carefully review:
before accepting any loan offer.
Users should not make payments to unauthorized persons claiming to represent TAKENEZY or a lender.
TAKENEZY may provide access to or facilitate investment-related products or services through applicable regulated entities, intermediaries or service providers.
Investment products are subject to applicable market and regulatory risks.
TAKENEZY does not guarantee returns, profits or capital protection unless expressly permitted and legally applicable.
Where an investment service is provided by a regulated third party, the relevant provider's terms, disclosures, risk documents and regulatory framework will apply.
Users should independently evaluate the suitability and risks of any investment and should obtain professional advice where appropriate.
Past performance, if displayed, is not a guarantee of future performance.
TAKENEZY may facilitate access to home, personal-care, wellness, grooming, maintenance, local service or other daily-use services.
Depending on the service, the actual service may be provided by an independent professional or third-party service provider.
Service availability, pricing, appointment times, cancellation rules and warranties may differ by provider.
TAKENEZY does not guarantee the conduct, qualifications, availability or performance of an independent service provider except to the extent required by applicable law or expressly promised by TAKENEZY.
All prices displayed on the Platform are subject to applicable taxes, fees, delivery charges, convenience charges, transaction charges or other applicable charges.
The final payable amount will be displayed wherever reasonably practicable before confirmation of the transaction.
TAKENEZY may change prices, offers, discounts or charges at any time.
Promotional offers may have additional eligibility conditions.
Payments may be processed through third-party payment gateways, banks, financial institutions or other authorized payment partners.
TAKENEZY does not generally store complete payment-card credentials unless specifically required and lawfully permitted for a particular service.
Users must not share OTPs, PINs, passwords, CVVs or other confidential authentication information with anyone claiming to represent TAKENEZY.
Cancellation, replacement and refund rights depend on the nature of the product/service.
Separate cancellation/refund conditions may apply to:
Where a third-party provider controls the transaction, its cancellation and refund policy may apply.
Refunds, where approved, will generally be processed through the original payment method or another legally permitted method.
Processing times may vary depending on banks, payment gateways and service providers.
Users may provide information, reviews, feedback, complaints or other content through TAKENEZY.
You agree that such content must not:
TAKENEZY may remove content that violates applicable policies or law.
The TAKENEZY name, logo, brand identity, website design, software, text, graphics, photographs, interfaces and other content are owned by or licensed to SILVER BLOOM SERVICES PRIVATE LIMITED or its respective licensors.
Users may not reproduce, copy, modify, distribute, reverse engineer, publish, sell or commercially exploit TAKENEZY intellectual property without prior written permission.
TAKENEZY may integrate with third-party providers, websites, payment gateways, financial institutions, travel operators, logistics companies and other service providers.
Third-party services may have their own terms and privacy policies.
Users should review the applicable third-party terms before using those services.
Users must not:
TAKENEZY may suspend, restrict or terminate an account where reasonably necessary because of:
Where appropriate and legally permissible, TAKENEZY may provide notice before taking action.
To the maximum extent permitted by applicable law, TAKENEZY provides the Platform and its services on an “as available” basis.
We do not guarantee that:
Nothing in these Terms excludes rights or remedies that cannot legally be excluded.
To the maximum extent permitted by applicable law, TAKENEZY and SILVER BLOOM SERVICES PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the Platform, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability for matters that cannot legally be limited under applicable law.
You agree to indemnify and hold harmless TAKENEZY, SILVER BLOOM SERVICES PRIVATE LIMITED, its officers, employees, affiliates and authorized partners from claims, losses, liabilities and expenses arising from:
Your use of TAKENEZY is also governed by our Privacy Policy.
Please review the separate Privacy Policy for information regarding collection, use, storage and disclosure of personal information.
TAKENEZY may update these Terms from time to time.
Updated Terms will be published on the Platform with the revised “Last Updated” date.
Your continued use of TAKENEZY after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
These Terms shall be governed by the laws of India.
Subject to applicable law and any mandatory dispute-resolution mechanism, courts having appropriate jurisdiction in West Bengal shall have jurisdiction over disputes arising from these Terms.
TAKENEZY
A brand operated by SILVER BLOOM SERVICES PRIVATE LIMITED
Registered Office:
G T Road, Uttar Ravindra Nagar,
Near KPS Mall, Hooghly, West Bengal – 712103, India
Email: info@takenezy.com
Phone: +91 98363 83252
Website: https://takenezy.com/
For service-specific complaints, users should provide their registered mobile number, transaction/order ID and relevant supporting information.
© 2026 SILVER BLOOM SERVICES PRIVATE LIMITED. All Rights Reserved.